Please visit our NEW Careers Page for GREAT opportunities. Technical Services/Systems Analyst

Dubuque, IA
Openings: 1
Salary Range:


 Do you enjoy providing stellar technical customer service? Do you have a keen eye for troubleshooting? Have you always wanted to have the opportunity to travel to switch up your regular work week?


PBS Systems is currently seeking a Technical Services/Systems Analyst for our Team. The ideal candidate is an innovative and enthusiastic individual who is looking to jumpstart their career providing world-class customer service. As a Technical Support Analyst, you will provide excellent software support to our new and existing customers on our Dealer Management software for the Automotive Industry. This role provides the opportunity to work in a team environment supporting each member on your team as well as supporting the needs of our clients on-site and within our office environment.


Main responsibilities include:

·         Providing excellent technical support to our internal and external customers

·         Working on project teams to support other departments and install needs

·         Troubleshoot Desktop, Server & Network Issues

·         Knowing when to escalate critical issues to management

·         Work on Special Projects as assigned

·         Document knowledge in the form of knowledge base tech notes and articles

·         Minimum of 1 week travel per month within North America


Skills & Qualifications:

·         Possess excellent verbal and written communication skills

·         Strong analytical, organizational, incident management and problem-solving skills

·         Ability to work within and meet set deadlines

·         Strong understanding of Windows Desktop and Windows 2008/2012 Server operating systems

·         Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge


*Additional Assets*

·         Knowledge of Linux/Unix operating system, utilities and scripting

·         SQL Server experience

·         Microsoft Product Certifications


Who we are;


Headquartered in Calgary, AB and in business for over 25 years; PBS has become the third largest DMS provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Discover the face behind the name and the culture that defines us as an organization.


What we do;


PBS Software is a true windows based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.


We can provide the opportunity for you to utilize your skills and abilities providing support and training to our clients all over North America. Take a chance and apply to our Client Services Team today!


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